Terms of Service

1. Introduction and acceptance

These Terms of Service (‘Terms’) govern your use of the KRI platform and related services (the ‘Service’), operated by Iurii Rogulia, a private trader (Finnish toiminimi / sole proprietorship) established in Finland, business ID 2984587-5, registered address Vanhanpellonkatu 5, 53850 LAPPEENRANTA, Finland (‘KRI’, ‘we’, ‘us’, ‘our’). By creating an account, starting a free trial, or subscribing to the Service, you (‘you’, ‘the salon’, ‘Customer’) agree to these Terms. If you do not agree, do not use the Service. If you accept these Terms on behalf of a business, you confirm that you are authorised to bind that business.

2. Who may use the Service

The Service is intended for beauty and wellness businesses and professionals – including barbershops, nail studios, spas, massage and brow professionals, and solo practitioners – using it for purposes related to their trade or profession. You must be at least 18 years old and legally able to enter into a contract. You are responsible for the accuracy of the information you provide and for all activity under your account.

KRI uses passwordless magic-link sign-in. You are responsible for keeping access to the email address associated with your account secure. Anyone able to receive email at that address may be able to access your account. Notify us promptly at mail@kri.rocks if you believe your account has been accessed without authorisation.

3. Description of the Service

KRI provides subscription software that lets a salon publish a booking website and accept online appointment bookings from its own customers. The Service may include a public salon page, appointment scheduling, service and staff management, and related tools. KRI provides the software and hosting; the salon is responsible for the beauty and wellness services it offers, delivers, and describes.

Account emails. While you have a KRI account, we email the account’s address about its state – for example setting up your salon, publishing your salon page, bookings, the end of your free trial, and your subscription and payments. These emails are part of the Service, not a newsletter. They stop when the account is closed. You can close your account by asking us at mail@kri.rocks.

We may add, change, or remove features over time. Some features are still under active development and may be offered on a preview, beta, or ‘as available’ basis.

4. Relationship between the salon and its customers

This is important. The Service is a tool that the salon uses to manage its own bookings. When a member of the public books an appointment through a salon’s KRI page:

• The booking is a contract between the salon and its customer. KRI is not a party to that contract.
• The salon – not KRI – is solely responsible for describing its services and prices accurately; the qualifications and licensing of its staff; performing the booked services; handling cancellations, no-shows, rescheduling, complaints, refunds, and disputes with its customers; and meeting all consumer-protection, health, safety, hygiene, and professional-licensing obligations that apply to its business under local law.
• KRI does not provide beauty or wellness services, does not set the salon’s prices, does not take a booking commission, and does not guarantee that any appointment will be honoured.
• Where the salon collects and uses personal data of its own customers through the Service, the salon acts as the data controller for that data (see Section 13).

The salon must present clear, lawful booking terms and any required information to its own customers. KRI may provide optional templates or guidance, but the salon remains responsible for the terms it presents.

5. Subscription, trial, and pricing

Free trial. New accounts may start a free trial lasting 1 calendar month(s). The trial ends on the same day of the month on which it started or, where that month has no such day, on its last day. No credit card is required to begin the trial. During the trial you can use the paid features described at sign-up. If no card is on file, we email you in the week before the trial ends and again in its last 2 days, and when it ends your salon is stopped on that day, as described in Section 6, and nothing is charged. We may limit trials to one per customer and may modify or withdraw trial offers.

Conversion to paid. If you add a card during the trial, your paid subscription starts when the trial ends: the first monthly invoice is issued on that day and charged to that card, and we email you in the week before that first charge. If you add a card after your salon has been stopped, an invoice for a new monthly period starting that day is issued and charged at once.

Pricing. Subscription prices vary by country; the applicable price and its currency are determined by your country and are displayed before you subscribe. The subscription price includes one staff member (‘master’); each additional master is charged a monthly fee, which is also displayed before you subscribe and in your account. Prices are indicative until confirmed at checkout. Unless stated otherwise, prices are shown exclusive of applicable VAT, which is calculated based on your business location and status.

Billing cycle and auto-renewal. Paid subscriptions are billed monthly in advance and renew automatically for successive monthly periods at the then-current price until you cancel. By subscribing you authorise us and our payment provider to charge your payment method for each renewal. You can cancel at any time (see Section 7).

Referral programme. Each salon has an invite code in its KRI account. A new business that enters your code at sign-up, or on its Billing page while its free trial runs, receives 1 additional calendar month(s) of free trial. If that business then pays for its first month, both accounts receive one free month, applied to the next payment due. The programme is for new businesses only: an account can use one code once, and a code cannot be used for another salon of the same owner or for an account that has subscribed to KRI before. A free month covers the subscription in effect at that time, including fees for additional specialists. Free months are not exchangeable for money and cannot be transferred. You may invite any number of businesses, and one account can receive at most 12 free months per calendar year. A free month from a referral does not combine with any other discount for the same period. We may change or end the programme at any time; free months already earned are honoured.

Price changes. We may change subscription prices. We will give you reasonable advance notice by email before a price change takes effect, and the new price will apply from your next billing period after the notice. If you do not agree to a price change, you may cancel before it takes effect.

6. Payment

Payments are processed by an external payment provider. By subscribing you agree to that provider’s applicable terms in addition to these Terms. You must provide a valid payment card and keep it up to date. A refused charge is not retried on the same card. You are responsible for any taxes applicable to your purchase except taxes on our income. Subscription invoices are made available through the Service and sent by email.

Notices before a charge. We email you in the week before the first charge after a free trial, and in the week before a charge if your card will have expired by then. We send no reminders after a charge has been refused.

Stopped salon. Your salon is stopped at once, with no grace period, if a free trial ends with no card on file, if a billing period ends with no valid card on file, or if a charge is refused. A technical fault on our side or the payment provider’s does not stop your salon. While your salon is stopped, its public page and online booking are unavailable, and you keep read-only access to your dashboard, where you can add a card and pay at any time. We send you one email when your salon is stopped. An invoice whose charge was refused is cancelled with a credit note, so nothing is owed for the time your salon is stopped. When a payment succeeds, your salon runs again and a new monthly billing period starts on that day.

Website address of a stopped salon. A stopped salon keeps its website address for 30 days; the email we send when it is stopped says how long the address is kept. After that the address is released and another salon may take it. When your salon runs again, its previous address is restored if it is still free; otherwise you choose a new name for it on the Billing page.

7. Cancellation and effect of cancellation

You may cancel your subscription at any time on the Billing page of your dashboard, or by contacting mail@kri.rocks. Cancelling revokes your card authorisation at once. Cancellation takes effect at the end of your current paid billing period: you keep access to paid features until then, and you are not charged for the following period. We do not provide pro-rata refunds for the unused part of a period except where required by law (see Section 8) or expressly stated.

When the paid period ends, your salon is stopped as described in Section 6, including the rules on its website address. We do not delete your account or your salon: we keep their data and later erase the personal data in them, as our Privacy Policy describes, which also says when we email you before the erasure. Until then you can come back at any time by paying on the Billing page. Once the personal data has been erased, you can no longer sign in to the account, because its email address has been erased too. While your salon is stopped your dashboard stays readable, so you can keep copies of any data you need.

8. Refunds and consumer rights

Except where required by mandatory law, subscription fees are non-refundable once a billing period has started. Nothing in these Terms limits any rights you have that cannot be excluded under mandatory consumer-protection law. If and to the extent you use the Service as a consumer within the meaning of applicable EU law, you may have a statutory right of withdrawal for the online purchase of digital services; where that right applies, we will honour it in accordance with law.

9. Acceptable use

You agree not to use the Service to:

• upload, publish, or transmit content that is unlawful, infringing, defamatory, deceptive, or that you do not have the rights to use (including photos, logos, and text);
• offer services that are illegal in your jurisdiction, or misrepresent your services, prices, qualifications, or licensing;
• process your own customers’ personal data unlawfully, or use the Service in breach of data-protection law;
• attempt to gain unauthorised access to the Service, disrupt it, probe its security, or circumvent usage limits;
• resell, sublicense, or provide the Service to third parties except to operate your own salon booking page;
• use the Service to send unsolicited communications in breach of applicable law.

You are solely responsible for the content you publish and the communications you send to your customers through the Service. We may remove content or suspend accounts that breach this Section (see Section 15).

10. Your content and licence to KRI

You retain ownership of the content you upload or create through the Service, including your business information, service descriptions, prices, logos, and images (‘Customer Content’). You grant KRI a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for formatting and display), and publish your Customer Content solely as needed to operate and provide the Service – including publishing your salon page and processing bookings. This licence ends when you delete the relevant content, except for backups retained for a limited period and content we must keep by law. Content we keep after your salon has stopped, as our Privacy Policy describes – such as the salon’s name, texts, services, prices and uploaded images – stays stored, and your salon page no longer shows it.

You represent that you have all rights necessary to grant this licence and that your Customer Content does not infringe the rights of others.

11. KRI’s intellectual property

The Service, including its software, design, templates, trademarks, and all related intellectual property, belongs to KRI or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. You may not copy, modify, reverse-engineer, or create derivative works of the Service except as permitted by mandatory law.

12. Third-party services

The Service relies on third parties (for example, payment processing by an external provider and infrastructure and communications providers). Your use of those services may be subject to their own terms. We are not responsible for third-party services outside our control.

13. Data protection

KRI processes personal data as described in our Privacy Policy. In relation to the personal data your salon collects about its own customers through the Service (for example, booking details), you act as the data controller and KRI acts as a data processor on your behalf; that processing is governed by our Data Processing Agreement, which forms part of these Terms where applicable. You are responsible for having a lawful basis and appropriate notices for the data you collect from your customers.

14. Availability, warranties, and disclaimers

We work to keep the Service available and reliable, but at this stage we do not offer a guaranteed uptime or service-level commitment. The Service is provided ‘as is’ and ‘as available’. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement of your business. Nothing in this Section limits warranties or rights that cannot be excluded under mandatory law.

15. Suspension and termination by KRI

We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms (including the acceptable-use section); if we are required to do so by law; or if continued provision poses a security, legal, or reputational risk. Where practicable and lawful, we will give you notice and an opportunity to remedy a breach. A salon stopped because a charge was refused or no valid card was on file is covered by Section 6, not by this Section. On termination, your right to use the Service ends and your public booking page may be deactivated.

16. Limitation of liability

To the maximum extent permitted by law, KRI is not liable for indirect, incidental, or consequential loss; loss of profits, revenue, goodwill, or data; or losses arising from your customers’ bookings, no-shows, or disputes (for which the salon is responsible under Section 4). Our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the amount you paid us for the Service in that period. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable advance notice by email or through the Service before they take effect. If you continue to use the Service after the changes take effect, you accept the updated Terms. If you do not accept them, you may cancel before they take effect.

18. Governing law and dispute resolution

These Terms are governed by the laws of Finland, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. If you use the Service as a consumer, you keep the benefit of any mandatory consumer-protection rules and the courts available to you under the law of your country of residence; nothing here deprives you of that protection.

19. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. These Terms, together with the Privacy Policy, Data Processing Agreement, and any plan details shown at checkout, are the entire agreement between you and KRI regarding the Service. In case of conflict, the order of precedence is: (1) a signed written agreement, if any; (2) the Data Processing Agreement; (3) these Terms; (4) plan/checkout details.

20. Contact

Iurii Rogulia, Vanhanpellonkatu 5, 53850 LAPPEENRANTA, Finland. General support: mail@kri.rocks. Legal notices: mail@kri.rocks.